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FAQs
The Wellora VIP Club membership is designed to offer exclusive benefits to its members. When customers make a purchase, they are given the option to participate in a 21-day free trial of the program during the checkout process. By opting in, they receive benefits such as free U.S. shipping on the first purchase and a 10 % discount. Members also enjoy up to 90 % off on select products, a lifetime 10 % discount on all future orders, a 100 % price-match guarantee, early access to new product launches, special gifts sent periodically to their email, and priority customer support.
Members have the freedom to cancel the subscription at any time during the 21-day trial period. However, like other subscription services—such as Amazon Prime, Spotify, or Netflix—the benefits are activated immediately upon enrollment. Consequently, once the trial or membership period begins, refunds are generally not provided, as all membership perks become available for immediate use.
PAYMENTS & DISCOUNTS
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
ACCOUNT & SUBSCRIPTIONS
How do I cancel my membership/subscription?
We’ve made canceling your Wellora VIP Club membership quick and simple! Just follow these steps:
Visit the Membership Cancellation Form:
Go to our Membership Cancellation Form at the following link:
🔗 https://www.welloralabs.com/pages/membership-cancellation-formSubmit Your Request:
Fill out the form with the required details and submit your cancellation request.Confirmation:
Once we receive your request, our team will process it, and you’ll receive a confirmation email once your membership has been canceled.
If you have any questions or need assistance, feel free to contact us at [email protected], and we’ll be happy to help!
Please note:
Refunds are not provided for membership fees that have already been charged, as all Wellora VIP Club benefits activate immediately upon enrollment. However, once your cancellation is processed, you will not be charged for any future billing cycles.
ORDER MANAGEMENT
Orders can be canceled within 2 hours after your purchase.
Please email our team with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.
Once an order is placed, we might be able to make changes to the order within 2 hours. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
To cancel your order (within 2 hours of purchase), contact our customer service team here: Contact Form. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled within 2 hours of purchase. If your order has already been shipped, please refer to our Return & Refund Policy for further instructions.
ORDER ISSUES
We’re sorry your item arrived damaged!
Please email our team with a photo or video of the damaged item for further assistance:
🔗 Contact Us: https://www.welloralabs.com/pages/contact-us
While we may not be able to guarantee an identical replacement due to potential stock issues, we will do our best to resolve the situation for you!
If no one was home at the time of delivery, the carrier may leave the package in a safe location.
Check around your home and with neighbors or building management who may have accepted the package on your behalf.
Double-check the shipping address on your order confirmation email to ensure it was sent to the correct location.
Sometimes packages are marked as delivered but take a bit longer to arrive.
If you still can’t locate the package, please contact the carrier directly for more details.
If you need additional assistance, please email our team here: https://www.welloralabs.com/pages/contact-us
We are sorry to hear you received the wrong item in your order! Please report your issue to our team via email for further assistance:
Contact Form → https://www.welloralabs.com/pages/contact-us
Include a photo of the item you received and the name of the missing item(s). Before submitting, double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately.
While we may not be able to guarantee an identical replacement due to potential stock issues, we will resolve the situation as best we can!
SHIPPING & DELIVERY
Delivery times vary depending on the destination and the shipping method selected.
All orders will receive a tracking number via email once the order has been processed and shipped.
Please note: some orders might experience delays due to the carrier’s transit time. Cancellations will only be accepted up to 2 hours after placing the order.
Once you place your order, please allow 3–5 business days to process due to high product demand. After processing, it typically takes 6–12 business days for a domestic or international standard shipping delivery.
Wellora Labs’ #1 priority is customer satisfaction. Due to our extremely high demand and daily order volume, our average shipping times can vary.
Please note:
We do not ship to PO Box addresses.
The delivery periods provided are indicative only.
Estimated shipping times do not include possible customs delays.
Public and national holidays in the destination country are not taken into account.
We cannot be held responsible for missing the estimated delivery periods.
In the case of product returns, delivery fees are the responsibility of the buyer.
If your order hasn’t arrived within the estimated delivery timeframe, please contact our support team at [email protected].
(This policy excludes errors made by customers when providing shipping details on their orders or missed parcel deliveries.)
Once your order has been placed, it can take up to 3–5 business days to process and ship. After your order ships, you will receive a confirmation email with your tracking number details.
You can track your order here:
👉 https://www.welloralabs.com/apps/trackorder
Tracking information may not be immediately available after your order is placed. It can take up to 3–5 business days for the tracking number to become active in our system. If you don’t see any updates right away, please be patient and check back later.
Lost Packages
At Wellora Labs, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team with your order number and any relevant details:
Contact Form → https://www.welloralabs.com/pages/contact-us
Damaged Packages
We understand the disappointment of receiving a damaged package. If this happens, please report it to our customer support team within 30 days of receiving your order and include photos of the damaged items or packaging.
We will review the documentation and, if necessary, arrange for a replacement or issue a refund.
Contact Form → https://www.welloralabs.com/pages/contact-us
Once you place your order, please allow 3–5 business days to process due to the high demand for our products. After processing, standard shipping typically takes 6–12 business days for both domestic and international delivery.
Wellora Labs’ #1 priority is customer satisfaction. Because of our extremely high demand and daily order volume, shipping times may vary.
Please note:
We do not ship to PO Box addresses.
The delivery periods provided are indicative only.
Estimated shipping times do not include possible customs delays.
Public and national holidays in the destination country are not taken into account.
We cannot be held responsible for missing the estimated delivery periods.
In the case of product returns, delivery fees are the responsibility of the buyer.
If your order hasn’t arrived within the estimated delivery timeframe, please contact our support team at [email protected].
(This policy excludes errors made by customers when providing shipping details or missed parcel deliveries.)
RETURNS & REFUNDS
Wellora Labs provides a 30-day (from delivery) warranty on all products. If you are not satisfied with your purchase, please submit your return request using the contact form below:
Contact Form → https://www.welloralabs.com/pages/contact-us
For more detailed information about our returns and policies, please check our refund policy page:
Refund Policies → https://welloralabs.com/policies/refund-policy
Once your return has been received and processed, please allow 7 business days for our team to process your refund. You will be notified via email when the refund has been issued.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time.
Wellora Labs provides a 30-day (from delivery) warranty on all products. If you are not satisfied with your purchase, please submit your return request using the contact form below:
Contact Form → https://www.welloralabs.com/pages/contact-us
For more detailed information about our returns and policies, please check our refund policy page:
Refund Policies → https://welloralabs.com/policies/refund-policy
Yes, we offer refunds and exchanges within 30 days of delivery.
To learn more about eligibility requirements and detailed policies for returns and exchanges, please visit our Refund Policy page here:
🔗 Refund Policy → https://welloralabs.com/policies/refund-policy
If you have any additional questions, feel free to contact us at [email protected], and we’ll be happy to assist you!